Returns and Refund Policy
Ankara Textiles (Pty) Ltd maintains a 21 working-day, no-questions-asked, return policy provided that the product is in its original condition with all packaging, labels and swing tags intact. Refunds do not apply to items that have been altered or custom made to suite the customers requests before or after being purchased.
Ankara will charge a R100 (or its equivalent in other currencies) administration fee in respect of cancelled orders on non-defected goods that are returned to it. Client will be responsible for shipping the goods back to Ankara plus the R100 administration fee; however, if through investigation error goods were shipped to client, Ankara shall bare all the cost involved in its replacement.
On receipt and examination of the returned product, Ankara will reimburse the purchase price paid for the product, excluding any applicable charges. Ankara will not reimburse any shipping charges relating to the order. You may choose to receive credits for returned goods. If Store credits are issued in respect of a return, the return will not be subject to Ankara's returns administration fee.
Refunds are only processed within 21 working days of receipt of returned goods.
How To Exchange Or Return.
1. Send an email to firstname.lastname@example.org with 'Exchange or/and Return' in the subject line. Providing your order number, product/s to be returned or exchanged and reason for the return.
2. Once received, Ankara Support will process and email you a Returns Merchant Authorisation (RMA) shipping label.
3. To return goods, print out RMA Shipping Label and stick over original packaging then drop off the package with the courier indicated on the label.
4. Upon receipt of returned good, Ankara will process your exchange/refund within 21 working days.
Non-Returnable or refundable Items
Kindly note, the items below cannot be returned or exchanged:
Altered Off-the rack clothes
Custom made clothing